Refund Policy

OUR 30 DAY WARRANTY!

Products from our website come with a FREE replacement warranty for 30 days from purchase. After purchase, if it does not match the description or is the item comes out defective, feel free to contact us within 48 hours of receiving your order and we will make sure that all of your issues are resolved in time

*please note that the policy does not include accidental damage, misuse, water damage, or any destruction of the purchased product.

RETURNS & REFUNDS

The policy of ours only lasts 30 days. If it’s already 30 days since your purchase, no refund or exchange will be given.

Please follow the steps below, in order to receive your refund:

If you want to return the products, that can only be done if they are still in their original condition and packaging.

Request your return Authorization Number and by emailing mamaspyus@gmail.com with exact reason for return and pictures or a video of the product that justifies your reason.

To insure that your refund reaches you, please use a trackable mail service as we will not be responsible for lost or missing packages.

Full refund will be given in the original method of payment and upon the receipt of your package, your products will be examined.

in certain situations, Partial refunds are granted(if applicable):

Any item is damaged or not in its original condition, or missing parts for reasons relation to the product’s harsh use.

If a item is returned in more than 30 days after delivery

Various types of goods are exempted from being returned.

Late or missing refunds (if applicable)

First check your bank account, if you have or haven’t received a refund yet.

Then contact your credit card company as it could take some time before the refund is officially posted.

Next is contacting your bank as there is some processing time in between before a refund is posted.

if you still have not received your refund yet after you’ve done all of this, please contact us at: mamaspyus@gmail.com

 Exchanges (if applicable)

We only replace items if they are found defective or damaged in delivery. If you need to exchange it for the same item, send us an email at: mamaspyus@gmail.com

CANCELING ORDER AFTER IT HAS BEEN PLACED?

One your order has been processed and/or shipped we are unable to cancel, unfortunately. You will be assessed a 20% cancellation fee if you cancel your order BEFORE it has been processed and/or shipped, for covering restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

A customer should make sure what he or she wants to buy before submitting an order. After an order is submitted, the customer enters into a legal contract with the seller to purchase all.

 

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